Find answers to the most common questions about our products, orders, shipping, and returns.
Select your items, add them to your cart, and proceed to checkout. You'll need to provide your shipping information and choose a payment method. Once your order is confirmed, you'll receive an email confirmation.
We accept Visa, Mastercard, American Express, and PayPal. All payments are processed securely through certified payment providers.
Shipping times vary by location. Standard delivery typically takes 5-7 business days within Europe, and 7-14 business days for international orders. Exact delivery times are shown during checkout.
Yes, you have 30 days from delivery to return or exchange items. Items must be unworn, unwashed, and returned with original tags and packaging. Please use our Return Form to initiate a return.
We offer a 30-day return policy. Items must be in original condition with tags attached. Customized items, final sale items, and hygiene-sensitive products are not eligible for return. Refunds are processed within 14 days of receiving the returned items.
Once your order ships, you'll receive a tracking number via email. You can use this number to track your package on the carrier's website.
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by destination. Please check the shipping options during checkout for your specific location.
If you receive a damaged or defective item, please contact us immediately at care@veins.studio with photos of the issue. We'll arrange a replacement or refund.
Orders can be modified or cancelled within 24 hours of placement, provided they haven't been shipped. Please contact us at care@veins.studio as soon as possible.
If you can't find the answer you're looking for, please contact us and we'll be happy to help.