We offer worldwide shipping to most countries. Shipping costs and delivery times vary by destination and are calculated at checkout.
We offer standard and express shipping options. Standard shipping typically takes 5-7 business days within Europe and 7-14 business days for international orders. Express shipping is available for faster delivery (2-3 business days within Europe, 3-5 business days internationally).
Shipping costs are calculated based on your location and the weight of your order. Exact shipping costs are displayed during checkout before you complete your purchase. Free shipping may be available for orders over a certain amount - check our website for current promotions.
Orders are typically processed within 1-2 business days. During peak seasons or sales, processing may take slightly longer. You'll receive an email confirmation once your order has been shipped with tracking information.
Once your order ships, you'll receive a tracking number via email. You can use this number to track your package on the carrier's website. If you have any questions about your shipment, please contact us at care@veins.studio.
Please ensure someone is available to receive your package at the delivery address. If no one is available, the carrier may leave the package in a safe location or attempt redelivery. You are responsible for inspecting the package upon delivery and noting any damage on the carrier receipt.
For international orders, customs duties and taxes may apply depending on your country's regulations. These charges are the responsibility of the customer and are not included in the shipping cost. You may be contacted by customs or the carrier to pay these fees before delivery.
If your package is delayed or appears to be lost, please contact us immediately at care@veins.studio with your order number. We'll work with the carrier to locate your package and ensure you receive your order.