To initiate a return, please fill out the form below or contact us directly at care@veins.studio with your order number.
You have 30 days from the date of delivery to return items. Items must be:
Customized items, final sale items, and hygiene-sensitive products are not eligible for return.
Once your return request is approved, you'll receive a pre-paid return label via email. Simply attach the label to your package and drop it off at the designated carrier location. We recommend using a tracked shipping method for your peace of mind.
Refunds are processed within 14 business days of receiving your returned items. The refund will be issued to the original payment method used for the purchase. Shipping costs are non-refundable unless the item is defective or incorrect.
Exchanges are subject to availability. To exchange an item, please return the original item following the return process, then place a new order for the desired item. If the new item is of higher value, you'll be charged the difference. If it's of lower value, you'll receive a refund for the difference.
If you have any questions about returns or need assistance with the return process, please contact us and we'll be happy to help.